Frequently Asked Questions
Everything you need to know about shopping with US Serene
What are your standard shipping times?
We offer standard shipping across the United States, typically arriving within 3 to 7 business days. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
US Serene accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.
Do you offer international shipping?
Currently, US Serene focuses on serving customers within the United States to ensure the fastest delivery times and best customer service.
How do I contact customer support?
Our support team is available via email at support@usserene.com or through our live chat feature during business hours, Monday through Friday.